FAQs

Is your jewellery safe for sensitive skin?
Yes! Our pieces are hypoallergenic and free from lead and nickel. Perfect for sensitive skin.

 

Is your jewellery waterproof?
It sure is. Our Gold PVD coating means you can sweat, shower, swim, and repeat, without losing colour or shine.

 

Do your pieces come with a warranty?
Yes. All pieces are covered for 6 months against manufacturing faults. Just keep your proof of purchase.

 

Can I get a necklace in a different length?
Our necklaces include a 5cm extension chain, so you can style them your way.

 

Can I combine discount codes?
Nope, just one per order. (But it’ll be a good one!)

 

Do you offer express shipping?
Absolutely! Just select your preferred method at checkout.

 

When will my order arrive?
We ship from Adelaide, South Australia within 1–2 business days. Delivery takes 5–7 days, depending on your location.

 

What if I received the wrong or faulty item?
Email us at hello@wearever.com.au with your order number. We’ll fix it fast.

 

Can I cancel or change my order?
Get in touch within 24 hours and we’ll do our best! After that, we may not be able to make changes.

 

Can I update my shipping address?
Let us know within 3 hours of ordering. We’ll do everything we can.

 

I didn’t get a confirmation email.
Check your junk folder. If it’s not there, email us with your name and order date.