FAQs
Do you offer express shipping?
Yes. We offer both standard and express shipping options.
Simply select your preferred shipping method at checkout.
When will my order arrive?
Orders are packed and shipped from Adelaide, South Australia within 1–2 business days.
• Standard delivery: 5 – 7 business days (Australia-wide)
• Express delivery: Faster delivery times, depending on your location
Delivery timeframes may vary slightly during peak periods.
What if I received the wrong or faulty item?
If something isn’t right, we’ll fix it quickly.
Email hello@wearever.com.au with your order number and a brief description of the issue, and our team will take care of it as soon as possible.
Can I cancel or change my order?
If you need to make a change, contact us within 24 hours of placing your order and we’ll do our best to help.
Once an order has been processed or shipped, changes may no longer be possible.
Can I update my shipping address?
Please contact us within 3 hours of ordering if you need to update your delivery address.
After this window, your order may already be in processing or shipped.
I didn’t get a confirmation email. What should I do?
First, check your junk or spam folder.
If it’s not there, email hello@wearever.com.au with your full name and order date, and we’ll resend your confirmation.
Who is EVER jewellery for?
It is ideal for active women, busy lifestyles, gym-goers, beach lovers, and anyone who wants jewellery they can wear every day without overthinking it.
Is your jewellery safe for sensitive skin?
Yes. EVER jewellery is hypoallergenic and free from nickel and lead, making it suitable for sensitive skin.
Our pieces are designed for all-day, everyday wear without irritation.
Is your jewellery waterproof?
Yes. EVER jewellery is waterproof, sweat-proof, and designed for everyday wear.
Our gold pieces feature a durable Gold PVD coating, allowing you to shower, swim, exercise, and live in your jewellery without worrying about colour fading or tarnishing.
Do your pieces tarnish overtime?
EVER jewellery is designed to be anti-tarnish when worn as intended.
Because we use stainless steel bases with Gold PVD plating and high-quality finishes, our pieces are far more resistant to water, sweat, and daily wear than traditional gold-plated jewellery.
How do I care for it?
EVER jewellery requires minimal care. Designed for daily wear, it can handle water and sweat, with optional rinsing after heavy saltwater exposure.
Do your pieces come with a warranty?
Yes. All EVER jewellery pieces are covered by a 6-month warranty against manufacturing faults.
Please keep your proof of purchase. Normal wear and tear is not covered.
Can I get a necklace in a different length?
Our necklaces include a 5cm extension chain, allowing you to adjust the length and style your piece your way.
Can I combine discount codes?
Only one discount code can be used per order, but we promise, it’ll be a good one.