Warranty

EVER Jewellery Warranty

We stand by the quality of every EVER piece because jewellery made to move, should last.

All EVER pieces comes with a 6-month manufacturing warranty, covering any faults related to the production process. This includes:

~ Faulty clasps or chain closures

~ Snapped earring posts (not caused by bending or wear)

~ Loose or missing stones due to a setting issue

~ Defective links, welds or joins

Your warranty begins on the date of purchase.

 

What’s not covered under warranty:

Our warranty does not cover issues caused by misuse, accidents, or general wear and tear. This includes:

~ Lost items

~ Stretched, bent or broken chains or links

~ Bent rings or misshaped jewellery due to pressure or impact

~ Scratches, dents, or chipped surfaces

~ Damage from exposure to extreme harsh chemicals (like chlorine or cleaning agents)

~ Broken clasps or earring posts caused by mishandling

~ Alterations or repairs not done by EVER

Lifetime Tarnish & Fade Guarantee:

EVER pieces are designed to keep up with your lifestyle. That’s why we offer a lifetime warranty against tarnishing or fading. If your piece fades or discolours despite normal use and care, we’ll repair or replace it, simple as that.

How to make a warranty claim:

To lodge a claim, please email hello@wearever.com.au with the following:

~ Your full name

~ Order number

~ Email and phone number used at purchase

~ A brief description of the fault

~ Clear photo or video showing the issue (we’re unable to assess claims without this)

 

We’ll always do our best to make things right and to ensure you’re never without your favourite EVER piece for long.